MN Psychological » Meet the Clinicians

Meet The Clinicians

William Metcalfe, Ph.D.

Dr. Metcalfe is a licensed, counseling psychologist and co-founder of M&N Psychological, PLLC. He has over 34 years of experience, the last 10 within the state of Texas. He has worked in hospital settings, community mental health, universities, and more recently, as a police psychologist. He earned his bachelor’s degree from the University of Michigan and his doctorate from University of North Carolina – Chapel Hill. Early in his career, Dr. Metcalfe’s dissertation received the Barbara A. Kirk award for outstanding student-initiated research and has contributed to his interest in providing dissertation consultation and support to graduate students who may struggle with their research. Dr. Metcalfe is also well-versed in the areas of specific learning disabilities and Attention-Deficit/Hyperactivity disorder and provides both assessment and ongoing therapy for individuals with these concerns. Dr. Metcalfe is Level 1 Trained in Gottman Methods Couples Therapy. He has a wealth of experience working with couples who are experiencing challenges in their relationships and helps them identify the problem areas and how to overcome them to enjoy a more satisfying relationship. Dr. Metcalfe’s primary focus for the past six years has been as a police psychologist providing L-3 evaluations for police officers, fitness for duty evaluations, and therapy for law enforcement personnel and their families.

Dr. Metcalfe emphasizes the importance of the therapeutic relationship in his work with clients and incorporates several theoretical orientations. He finds psychodynamic theory often useful in understanding the etiology of a person’s problems and also utilizes interpersonal, existential, and narrative approaches to deepen that understanding. Insight alone is often not sufficient in resolving problems, however, and Dr. Metcalfe most often will rely on cognitive-behavioral principals to initiate and reinforce positive change. His warmth and enthusiasm put clients at ease and greatly facilitates the therapy process.

Norma Ngo, Psy.D.

Dr. Ngo is a clinical psychologist and co-founder of M&N Psychological, PLLC. She is licensed by the Texas State Board of Examiners of Psychologists; Certified as a Sex Therapist by the American Association of Sexuality Educators, Counselors, and Therapists (AASECT); Level 2 Trained in Gottman Method Couples Therapy; and a Gottman 7 Principles Program Educator. She has over 24 years of experience in a variety of settings, including private practice, emergency room, hospitals, universities, forensics, and community mental health. Dr. Ngo specializes in working with individuals and couples dealing with a variety of relationship and sexual concerns, issues related to the transition/adjustment to parenthood, and postpartum depression and anxiety. Dr. Ngo received her master’s and doctoral degrees from the Illinois School of Professional Psychology, Chicago campus, which is accredited by the American Psychological Association (APA). She completed her Postdoctoral Fellowship at Cornell University.

Dr. Ngo is the Past President of the Texas University and College Counseling Directors Association. She has previously served as the Vice President of the Board of Directors for Asian American Family Services (AAFS) and as an Advisory Board member for AAFS. In addition to her private practice, Dr. Ngo is the Director of the department of Counseling and Psychological Services at the University of Houston. She is also a trainer, consultant, and invited speaker about couples and sexuality, parenting, depression, and diversity issues. Dr. Ngo is a “Kink-Knowledgeable” professional and is listed in the Kink Aware Professionals (KAP) Directory. Her professional memberships include the American Association of Sexuality Educators, Counselors, and Therapists (AASECT); the Association for University and College Counseling Center Directors (AUCCCD); and the Texas University and College Counseling Directors Association (TUCCDA).

As a clinician, Dr. Ngo adopts a multicultural lens to understand and sensitively address her clients’ rich and unique cultural backgrounds. She adopts a sex-positive approach when working with individuals presenting with sexual concerns, and is sensitive to the consensual, diverse expressions of gender, sexuality, and lifestyles that her clients may bring. Dr. Ngo’s interest and expertise center around working with gender, sexual, and romantic minorities. She is experienced in Kink concepts and lifestyles. Dr. Ngo is aware that for some individuals, talking about sex is difficult and may evoke feelings of shame, confusion, and anxiety. She believes strongly in fostering an accepting and non-judgmental environment that facilitates trust and puts her clients at ease when addressing their sexual problems. As a parent of three, Dr. Ngo has a unique understanding of the vicissitudes of parenting and can assist couples with the issues they encounter as they navigate parenthood. Dr. Ngo’s theoretical orientation infuses cognitive-behavioral, psychodynamic, family systems, and multicultural approaches to better understand possible origins to her clients’ presenting concerns. She routinely recommends homework and behavioral strategies that her clients can work on between appointments to encourage a quicker resolution of treatment goals.